Age policy

No unaccompanied under 16’s in the venue, ID maybe required to prove age.

Telephone & Online Bookings

We require full payment to the equivalent of your bowling in order to secure your space.

Bowling

All bookings are subject to availability.

The Baller Package

Full pre payment for The Baller Package is required at the time of booking please note this is a non-refundable & non-transferable deposit.

Private Hire

Please refer to our private hire terms which are available on request.

Cancellations & No Shows

General Bookings

No booking can be cancelled past it’s start-time, this qualifies as a no-show; no refund can be offered, and cancellation fees may apply.

For groups of 6 or less we require 48 hours notice to cancel your booking and for groups of 7 or more we require 1 weeks notice t cancel your booking. If you give less than the required notice your deposit will not be refunded. Any bookings made with less than 48 hours to the event time will not be eligible for a refund in the event of a cancellation.

We ask all our bowlers to arrive 30 minutes before your lane time, if you are running late then please let us know as far in advance as possible. We can only hold your lane for 10 minutes. After this time, we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your deposit to a later game that day. Deposits are non-refundable.

If you reduce the party size within 48 hrs of your booking you will forfeit the deposits of each person who is not attending. Please note that for groups of 15+ we require 10 days notice if you wish to reduce the party size.

Bookings in December

All bookings in December are considered peak.

Guests, who have specified that they wish to take advantage of any Christmas Package, will be billed accordingly. No adjustments to these package terms may be made in advance or on the day. A non-refundable & non-transferable deposit per person is required to make any Christmas package booking. The final balance of any Christmas package is due 1 month prior to arrival, once the final balance is paid numbers cannot be reduced and the full amount paid is non refundable, non transferable. If you wish to increase numbers we will do our best to accommodate additional guests but this is subject to availability at the time of request.

General

All guests are responsible for checking they have provided the correct information at the point of booking.

Gutterball Alley are not responsible for bookings that are made and confirmed via the website where by the guest has provided incorrect information or made an error with their booking.

Guests are responsible for any wilful or negligent loss or damage to venue, furniture and equipment. The costs of making good any damage will be charged to the hirer.